Updates and Safety Measures | COVID-19

Covid 19 Safety Plan AHA

This page will be updated frequently to reflect any recent changes made by the Government that will affect Ultimo and our clients.

COVID-19 Hospitality Hygiene Staff Training

Update: 11th June 2020

Ultimo prides itself on exceptional hygiene standards to ensure the safety of all staff and customers. That’s why all Ultimo staff (including office staff) have completed the COVID-19 hospitality hygiene training course.

We want to reassure you that your safety is our priority and will ensure all staff are kept up to date with hygiene practices in line with the advice from the Australian government.

We’re Still Here

Update: 18th May 2020

We’ve been feeding Perth for over 20 years, and nothing’s changed. We are still here and ready to create magical moments at your functions & events. Now, more than ever, it’s important to support local hospitality businesses and to plan some positive experiences to look forward to.

Food is intrinsically tied to our emotions – and nothing beats good food and drink shared among family and friends. As restrictions ease, events and functions can slowly resume and we’ll be here to help.

If you were thinking of holding an event or celebrating a special occasion – get in touch to discuss options. Let us Feed Your Imagination!

Keeping Our Team Together

Update: 18th May 2020

At a time like this, the hospitality industry faces a big challenge. With most events cancelled or postponed, there is a fraction of our usual work. Despite the hurdles, we stuck together. Ultimo kept our entire team employed because we care about our employees and their families, and once this is over we can’t bounce back without our valuable staff.

With 14 full timers and 20 casuals still employed with the help of Job Keeper and a few addition casual staff remaining employed – we are ready to hit the ground running. We wanted to make sure we can deliver the best service for your function or event with the same exceptional staff post COVID-19.

Our kitchen is open for On Demand ‘work from home’ deliveries and we’re offering some awesome grazing boxes for the West Australian Ballet’s digital season of Genesis, delivered to your door. Last but not least, we’ve re-opened Claremont Pizza! These are just some of the ways you can help support us and our team during this time.

Safe Catering & Delivery

Update: 18th March 2020

Let’s start with the good news! Food is safe.

There is currently no evidence that food is a likely source or route of transmission of the virus. EFSA’s chief scientist, Marta Hugas, said: “Experiences from previous outbreaks of related coronaviruses, show that transmission through food consumption did not occur. At the moment, there is no evidence to suggest that coronavirus is any different in this respect.”

We want to reassure our clients that it’s safe to continue to trust Ultimo for their catering needs and to encourage you to support locally-owned hospitality businesses however you can during this unique time.

We are doing everything within our power to ensure our customers are safe, including restricting access to our kitchen facility to essential staff only.  Staff are subject to mandatory temperature checks before entering kitchen and/or handling or delivering food.

We appreciate your continued trust and support,

The Ultimo Team

 

What Extra Measures Are We Taking?

As one of WA’s most reputable caterers, we have always maintained a high level of hygiene standards. We have implemented the below best-practice measures along with our standard health and hygiene procedures to ensure peace of mind.

GENERAL STANDARDS FOR ALL STAFF

  • Staff members who have returned from a high-risk jurisdiction in the past 4 weeks have been stopped from returning to work within their first 14 days after their return.
  • Staff members who are returning from a high-risk jurisdictions in the future or have been exposed to confirmed or suspected Coronavirus cases will be stopped from coming to work for 14 days from their return.
  • If any staff fall sick, they are required to obtain a letter stating that they are safe to return to work prior to entering the workplace.
  • All staff informed of good hygiene practices and are ensuring adherence and continued focus.
  • Any staff that can work from home, are doing so.

FOOD PREPARATION, DELIVERY & SERVICE STANDARDS

  • We are employing all usual measures as per the relevant food safety standards and always operate within a spotless kitchen.
  • We are actively monitoring the health of our kitchen staff and in case they fall sick, we are not permitting them to stay at work.
  • We require chefs, drivers and wait staff to sanitise their hands prior to picking up product and are requiring all staff to wear food safe gloves during function service. Gloves will be changed regularly.

We are restricting access to our kitchen facility to essential staff only.  Staff are subject to mandatory temperature checks before entering kitchen and/or handling or delivering food.

FLEXIBILITY AROUND CANCELLATION / POSTPONING

We appreciate this is a unique and unpredictable situation, therefore we are offering our clients options around postponing to a later date to avoid losing their deposits. We are actively working with all our clients to ensure ‘best case’ scenarios for all involved.

What can you do?

The show must go on, but what’s the point without good food?!

Many of our functions and events have been postponed for various reasons. However, our ‘On Demand‘  deliverable catering service remains a popular and safe way to look after your team during this time. (Not to mention easier than dealing with supermarkets right now!)

We offer plenty of individual lunchboxes or salads with individually wrapped Biopack cutlery sets, for additional reassurance. Our kitchen and delivery team are all subject to mandatory temperature checks before entering kitchen and/or handling or delivering food.

Online orders for same day delivery ensures that no matter what your day throws at you – you have the flexibility to order catering delivered safely to your team. Delicious, fresh & healthy catering has always been a great morale booster and we encourage our customers to continue ordering from WA’s most trusted caterer with peace of mind.

 

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Testimonials

We love our clients and they love us!

50th Birthday Party

I held an event on Saturday night at my home to celebrate my husband’s 50th birthday. The service I received from Vanessa was outstanding and she managed to put everything together with limited notice. She even did some work over the weekend and called me on Saturday during the day to ensure the hired equipment had arrived. On the evening, Tony, Nathaniel and the Chef were absolutely superb!! Their professionalism and customer attentiveness was first class and made my night so easy. The quality of your staff and catering product was noted by several of the guest who requested business cards from Tony for their own future events. I wanted to bring attention to the fabulous people you have at Ultimo - they are real assets to your business.

Lisa

   

On Demand Catering

I have been a corporate business customer of Ultimo Catering for over 2 years now. Ultimo have always been extremely helpful and timely with their service. Ultimo are never late for delivery, and always happy to take on last minute orders, and changes at our request which is fantastic for us as we are usually extremely busy. I have recommended Ultimo to other professionals for their corporate events as the quality and service is always consistent and never disappoints.

Paris Ward

3DS

50th Extravaganza

I just wanted to say thankyou, for helping make Adrian’s night such a special and memorable one!   What a night! The feedback from everyone was that the food was sensational, especially the seafood station. Thankyou for the little extras that you thought of, it really did make for a unique occasion.  All of your staff were fabulous, and did a great job keeping up with the cocktail swilling party goers. Thanks again

Adrian Crooks

Fremantle Boatshed

Adrian Crooks

Fremantle Boatshed

You're just the best

I don’t actually have the words to express our thanks to you for everything you have done for us to make our day so magical. The amount of food, quality of food and service were absolutely raved about from our guests. There was absolutely no faulting anything on your end - our families were so incredibly happy. The effort you went to in securing the TV and organising the video to play for us was unbelievable. We were so shocked and happy and it was just the best. It definitely set the mood and tone of the night and something that we will appreciate forever. And just the many emails you responded to. Through a venue change and Covid postponement it was certainly much more of an effort and we so appreciate everything you did for us through all the changes. We simply could not have asked better service or experience with Ultimo. And please pass along our thanks to the rest of the team who worked Saturday night - they were all so great. You’re just the best, Hollie! So happy to have met you and thank you again for making our day so amazing!

Mitzi and Olly

   

Professional & Quality

Ultimo has taken over all of The Rural Agricultural Society’s catering since 2000, including the Perth Royal Show. The level of professionalism and quality of food they have brought to our organisation has been excellent.  Their timely and friendly presentation of service has been exceptional over the years.  The RAS entertains a cross section of high-profile individuals  including foreign diplomats, politicians, the Governor of Western Australia and a selection of VIPs who have all commented on the quality of food and service provided.  I highly recommend Ultimo to organise any function or event, large or small.

Janice Davidson

Executive Assistant, The Royal Agricultural Society of Western Australia

Marquee Xmas Party

Our Christmas function was very successful and this had a lot to do with Ultimo and the marquee they organised at Ozone Reserve. They took care of the logistics, great food and drink package and supplied friendly staff. There certainly was a wow factor with the design and layout of the marquee. Clark was a delight to deal with and certainly made my job a lot easier! We would be very happy to recommend Ultimo and would have no hesitation in using Ultimo again, not only for Christmas functions but other events during the year.

Kaye Fraser-Rae

Executive Assistant, Sinclair Knight Mars

Afternoon Delight

A note of THANKS to let you know that the catering for this afternoon tea was excellent. The choices for the selection of food both savoury and sweets was delightful and the team thoroughly enjoyed it. Thank you once again.

Sheila Khandakar

Chevron

Wake Catering

Many thanks to the Ultimo team for making such a sad time just that little bit easier for my family and I. The wake menus are a fantastic idea, it just meant that there was one less thing to worry about, so my time and energy could be spent with my family.  Your care and attention to detail was much appreciated, many thanks

Andrea Bayes

   

Outside the box

I just wanted to say thankyou, for helping make Adrian’s night such a special and memorable one!   What a night! The feedback from everyone was that the food was sensational, especially the seafood station. Thankyou for the little extras that you thought of, it really did make for a unique occasion.  All of your staff were fabulous, and did a great job keeping up with the cocktail swilling party goers. Thanks again

Adrian Crooks 50th Extravaganza,

Fremantle Boatshed

On Demand Catering

Ultimo Catering is a favourite with our staff and clients. The On - Demand catering menu is top quality and always well presented. Attention to detail means our orders are delivered directly to our catering kitchen and sometimes even put into the fridge! Their two hour minimum order time makes catering for last minute meetings stress free. We know that if we order with Ultimo we have lots of yummy options and we will never be disappointed.”  

Danielle Barnard

The Brand Agency

Amazing & Attentive Service

I wanted to send a HUGE thank you specifically to yourself for all of the hard work organising our big day and to Tony for his amazing & attentive service on the night, plus to the whole team for putting together a seamless evening. I am so happy with how everything came together and I have had nothing but perfect compliments about the food, service & atmosphere on the night.

Mr & Mrs Sear

York Wedding

Flawless Performance

We were so impressed by you and the supporting team on the night. We did not have any issues, the food was exceptional and the service perfect, a flawless performance, you did an outstanding job and we are thrilled to have chosen Ultimo and lucky to have you as our event organiser. Thank you again!

Alex & Elanie

Wedding Catering

Wedding Catering

Thanks for great food and service at our wedding.  We loved our meals and only heard positive comments from our guests.  Will certainly recommend you to others as the opportunity arises.  Special compliments to you Nicole for your professional and engaging manner, we enjoyed working with you. Best wishes with your business endeavors.

Anna and Tony Painter

wedding Laurelville Manor

Funeral Catering

I have to commend Ultimo on their great food and service. I specifically requested the afternoon to not be a sad time but more of a celebration, and that really filtered through on the day. From the staff’s friendly attitude to the venues they were able to recommend; all located 5 minutes from the cemetery, the wake couldn’t have run more smoothly. Thanks again

Adrian Paul

   

Magical Wedding

We had a magical wedding reception thanks to Ultimo!  We were blown away by the extraordinary food and super friendly service, it truly exceeded our expectations.  We were a bit daunted by designing the menu, but Clark understood what we wanted and he just led us toward a superb combination of flavours.  The staff went above and beyond for us and our guests and many have since commented on how impressed they were.  Thank you from the bottom of our hearts for the best day of our lives.

Claire Naylor

Backyard Cocktail Wedding

Wakes

Many thanks to the Ultimo team for making such a sad time just that little bit easier for my family and I. The wake menus are a fantastic idea, it just meant that there was one less thing to worry about, so my time and energy could be spent with my family.  Your care and attention to detail was much appreciated, many thanks

Andrea Bayes

   

On Demand Catering

On Demand Catering is great alternative for in house meetings. There is a great range of choice that covers all dietary requirements. Always fresh and always delivered on time even with short notice. Staff love discovering what delights are in the boxes.

Lucille

DLA Piper

Menus Buffet

Anglicare Ultimo Catering & Events are wonderful supporters of The Peet Op Shop Ball for Anglicare WA each year and we thank Peter and the ultimo team for their incredible generosity. Their food is some of the best in Perth and we couldn’t be more thankful for all their hard work and dedication to making it such a spectacular event.

Ian Craig

   

West Australian Ballet

West Australian Ballet’s partnership with Ultimo Catering and Events began in 2003 and is one of the company’s longest standing associations. We are extremely fortunate to be able to rely on Ultimo for the finest food and service at our events and consistently receive wonderful feedback from our patrons. Ultimo’s generosity and long term commitment to supporting the arts is invaluable and West Australian Ballet looks forward to celebrating many more milestones with Ultimo

Andrea Parkyn

Sponsorship and Events Coordinator

Formal Sit Down

Everyone was wrapped with how the event went! The feedback regarding food from our guests was overwhelmingly positive. A bunch of the Players had been to lunch at The Witches Cauldron the day earlier and said that their experience on Saturday was far superior, not bad given the timeframes, space and facility constraints, I gave you guys!  Thanks again for your help, and no doubt we will see you again soon.

Sam

Cowan Football Club

Wake venues

I have to commend Ultimo on their great food and service. I specifically requested the afternoon to not be a sad time but more of a celebration, and that really filtered through on the day. From the staff’s friendly attitude to the venues they were able to recommend; all located 5 minutes from the cemetery, the wake couldn’t have run more smoothly. Thanks again

Adrian Paul

   

Corporate Christmas Party - Quay to the Amazon

I just want to say a MASSIVE THANK YOU to the Ultimo Team for all your work in the lead up as well as on the night. I can not recommend the Ultimo company enough. Not only did you and the team make the organizing an absolute breeze, the detail and professionalism on the night by all staff was nothing short of superb! Nothing was ever too much trouble  - from taking care of the ticket sales and providing regular updates, to even extending the event on the night when the CEO made the request at 9:50pm (10 mins before it was meant to close)– even meeting the last minute request of having a lectern and stand alone mic for speeches!! The Ultimo customer service really is above and beyond. I had numerous emails flooding my inbox on Friday from staff raving about what a great night it was! The layout was fantastic for our size group (roughly 300ish I believe) as there was plenty of room to move without the place feeling empty. Both the drinks and food menus were fab – so many people made the comment of how fast the service was. We had a very challenging budget to work with, and what you were able to provide for that budget was absolutely incredible

Freya Barsby

Calibre Group

"Best in the Biz"

Just wanted to reach and out and say a hugeee thank you for the impeccable service and food Ultimo provided for our wedding on Friday at The Quarry. It was absolutely amazing and everyone raved about the food. Everyone was also stoked that there glasses were never empty- love it! The service was beyond perfect. But once again, thank you so much. Everything was A+. Please pass on our thanks to all involved. Best in the biz.

Mikayla + Sean

Wedding

Groovin' the Moo

I cannot recommend Ultimo Catering highly enough. I feel very fortunate to have finally found a catering company that understands and delivers a fantastic backstage catering experience. All artists and staff are wowed by the quality of food & service provided. I look forward to working with Ultimo Catering again next year on our national GTM tour.

Fernando Tellier Motti

Catering Manager | Groovin' the Moo

Super Impressed

We were so impressed with your organisation and how calm you were the entire night. The marquee looked amazing and everything was perfect. We weren't called about any problems that may have occurred during the day and were so impressed. We have gotten so many comments about the quality of the food and how well the event was run - including some from those whose jobs are in event management. A few people described yourself and a 'tall blonde girl' who worked so hard during the night. Drinks were flowing endlessly. So well done. You even got a soft serve and brought it out mid speech. And helped so quickly when we wanted a champagne bottle AS WELL as last minute door prizes. So super impressed. Would recommend the team any day.

Ness & Paddy

Wedding

Dream Wedding

Thank you to Ultimo Catering for helping to create our dream wedding.  Choosing to hold our wedding in a marquee at my parent’s home meant we had total control of the styling and ambiance of our wedding. Ultimo’s professional service made for a stress-free evening - we wanted it untroubled and relaxed and Ultimo’s expertise ensured every box was ticked. They were totally flexible - we basically made up a whole new menu – and the food was excellent quality.  We had a ball because we had our wedding exactly the way we wanted it.

Hannah and Antony Lalor

Marquee Wedding

The Royal Agricultural Society

Ultimo has taken over all of The Rural Agricultural Society’s catering since 200, including the Perth Royal Show. The level of professionalism and quality of food they have brought to our organisation has been excellent.  Their timely and friendly presentation of service has been exceptional over the years.  The RAS entertains a cross section of high-profile individuals including foreign diplomats, politicians, the Governor of Western Australia and a selection of VIPs who have all commented on the quality of food and service provided.  I highly recommend Ultimo to organise any function or event, large or small.

Janice Davidson, Executive Assistant

The Royal Agricultural Society of Western Australia

Sandwiches were a hit

Thanks so much for Friday. The food was beautiful, plenty of it and on time. Normally sandwiches aren’t something guests rave about, but wow we had some outstanding comments! Several people also mentioned that we have raised the bar with this conference and that was due solely to the food provided. So, as far as feedback goes the whole thing was perfect. The young delivery man was extremely pleasant and went all out to do anything to help. Thanks again and will call on you for future events. All the best.

Cath

Belmay Primary School

On Demand Catering

We have been using on-demand catering for a while now and are extremely pleased with the service that Ultimo provides. We receive positive comments from our members all the time on the delicious food and it just takes a few minutes to order online. The Deliverable Feasts are excellent with more than enough to feed everyone plus leftovers. I cannot recommend Ultimo highly enough!    

Heather Van Lendt

The State School Teachers' Union of W.A

Corporate Event

Thank you for the event of Friday - it really was outstanding. I have had several people who attend lots of corporate events say to me that "That was the best event I have attended in at least the last 5 years" So thank you! The attention to detail of the whole day, from breakfast at registration to the superb lunch, the events themselves and finally the awards at the end was exemplary. Normally as the person who has signed the event off, I spend the day worrying if it will be a success, but this was one of those rare events when I could submerse myself in the day and enjoy it, knowing that you had everything covered. A brilliant day, one that shall be long talked about!

Richard

EventPod

Large Scale Events

Ultimo Catering has been the exclusive caterer for Sunset Events since 2007. Sunset Events owns and operate many large scale events such as Stereosonic, Southbound, Groovin the Moo and Blues & Roots. The satisfaction of our staff, musicians and VIP’s is a serious priority for us and Ultimo always delivers. Food quality, level of service and the logistics of such large events (including some rural) are never a problem. They always demonstrate a systemised approach from planning through to execution. We would recommend Ultimo without hesitation.

James Legge

Director, Sunset Events

Corporate Christmas Party

Eventing can be hard, but with Ultimo, we had no stresses! They took care of everything. From the initial information package, meeting with the event coordinator and through to the meet and greet on the day. It was easy, the staff were amazing, and the food and venue incredible! Thank you so much Ultimo, for making our annual Christmas party a joy. We look forward to working with you again!

Stevie McCormack

Perth Eye Hospital

Stress Free Wake

Many thanks to the Ultimo team for making such a sad time just that little bit easier for my family and I. The wake menus are a fantastic idea, it just meant that there was one less thing to worry about so my time and energy could be spent with my family.  Your care and attention to detail was much appreciated, many thanks

Andrea Bayes

   

On Demand Catering

Food was really good. Pretzels were a major hit as were the Chou Chous and the individual Salads. Food is always delivered on time and exceeds expectations. It is a pleasure to business with you guys!

Kristian Pereira

Gerflor Australasia

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